ABOUT US

- ETHICS & STANDARDS DOWNLOADS

Downloads

  • Ethics commitment for members - download pdf
  • Common Codes of Professional Standards and Ethical Conduct (adopted 19 September 2018) download pdf
  • Enforcement : MSPA Violations and the Unified Dispute Resolution Process for MSPA members (adopted 19 September 2018) - download pdf
  • Access here the current COVID-19 Protocols for Face-to-Face Mystery Shopping fieldwork in Mystery Shopping - download pdf

Translated versions of the Code of Professional Guidelines and Ethics for MEMBERS
Italian / Dutch / German Portuguese / Spanish / French / English / Estonian / Danish / Latvian / Lithuanian
Polish / Russian / Croatian / Greek Arabic


For Mystery Shoppers

  • Code of Professional Guidelines and Ethics Agreement for SHOPPERS - download pdf
  • Enforcement : violations by Certified Shoppers - download pdf
  • Access here the current COVID-19 Protocols for Mystery Shoppers - download pdf

Translated versions of the Code of professional Guidelines and Ethics Agreement for SHOPPERS
Italian / DutchGerman / Portuguese / Spanish / French / English / Estonian / Danish / Latvian / Lithuanian  Polish / Russian / Croatian / Greek Arabic


Guidelines

MSPA Guidelines - Global / full version - download pdf

  • MSPA Guidelines - applicable in Europe/Africa & Asia/Pacific Regions -  download pdf
  • MSPA Guidelines - applicable in Americas Region - download pdf
  • Abstract of Guidelines - download pdf
     

Extract from the official MSPA Guidelines for Mystery Shopping

(applicable in Europe/Africa & Asia/Pacific Regions)

MSPA Online learning available now!
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