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Virtual Workshop - How to make the most of online communication tools in your Mystery Shopping Business

 

We start with an extra special MSPA EA Virtual Worskhop available for the first 20 applicants!

Date: Thursday February 11th, 2021

Time: 10:00 - 12:00 hrs (GMT+1)

Members registration rate: 35 Euros (Details on how to register will be available shortly)


"How to make the most of online communication tools in your Mystery Shopping Business."  


Hosted by Stefaan Vandroogenbroeck MSPA President with support from Nikky Alkemade


In this session you will learn…

  • Why online communication tools like Zoom and Teams will help you communicate with your clients, colleagues, partners and shoppers
  • How to make these sessions unique, engaging and stand above the normal day to day video conferencing we all know!
  • How to set up the back office to maximise attendee experience - using breakouts, polls, whiteboards, shared documents

This session is not to be missed and available on a first come first served basis!  But only for those who whant to fully engage, take part with cameras on and learn!

Keep the date in your diary for February 11th 2021!


The HUB is the place for all employees from MSPA EA member companies to join in with the MSPA -  to all members and their teams. Hub events will continue throughout the year as an additional benefit for our members.  

The HUB is for everyone - owners, new business getters, account managers and operational team members of MSPA EA member companies to stay in touch and find our more. Most Hub webinars and network activities during the year are free of charge and some events and workshops will be paid and you are asked to register separately..

Stefaan Vandroogenbroeck

Stefaan Vandroogenbroeck

Founder ToplevelServices 
President MSPA EA

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Nikky Alkemade

Nikky Alkemade

Executive Director MSPA EA

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Thursday February 11th, 2021 (workshop session)

 

10:00 - 12:00 hrs (GMT+1)

How to make the most of online communication tools in your Mystery Shopping Business 

In this session you will learn…

  • Why online communication tools like Zoom and Teams will help you communicate with your clients, colleagues, partners and shoppers
  • How to make these sessions unique, engaging and stand above the normal day to day video conferencing we all know!
  • How to set up the back office to maximise attendee experience - using breakouts, polls, whiteboards, shared documents

We start with an extra special webinar available for the first 20 applicants! This session has a nominal fee of 35 Euros and is available on a first come first served basis. Details on how to register will be available shortly.

This is not to be missed!  But only for those who whant to fully engage, take part with cameras on and learn!

Hosted by Stefaan Vandroogenbroeck MSPA President with support from Nikky Alkemade - 35 Euros

We start with an extra special webinar available for the first 20 applicants! This session has a nominal fee of 35 Euros and is available on a first come first served basis. Details on how to register will be available shortly.

In this session you will learn

  • Why online communication tools like Zoom and Teams will help you communicate with your clients, colleagues, partners and shoppers
  • How to make these sessions unique, engaging and stand above the normal day to day video conferencing we all know!
  • How to set up the back office to maximise attendee experience - using breakouts, polls, whiteboards, shared documents

This is not to be missed!  But only for those who whant to fully engage, take part with cameras on and learn!

Stefaan Vandroogenbroeck

Stefaan Vandroogenbroeck

President MSPA Europe/Africa, Founder ToplevelServices

Stefaan Vandroogenbroeck - President MSPA Europe/Africa, Founder ToplevelServices

Stefaan is an expert in the field of Mystery Shopping and Customer Service Relations. During his early career, he successfully created and managed three different contact centers in Belgium and the Netherlands. During the last 8 years he has established himself as an expert in the creation and ongoing management of Mystery Shopping and Market Research projects.  He has also qualified as a trainer/coach during this time.

It was whilst working as a Contact Center Manager that Stefaan discovered the value of using Mystery Shopping techniques. He was so motivated by this experience that he moved across to work for a Belgian Mystery Shopping company.

After three successful years as part of the Mystery Shopping world Stefaan was promoted to the role of Associate Director, and such was his passion for his work that he decided to set up his own company in Lille in early 2010. 

Stefaan's strong background and extensive experience in his field of operation, together with a continuous and infectious enthusiasm, has helped ensure that together with his skillful team, he will continue to drive local and European Mystery Shopping projects to a successful conclusion for his clients.

As a member of the MSPA European & African Board, Stefaan continues to work with expertise and passion for Education & Accreditation as President.

  

Nikky Alkemade

Nikky Alkemade

Executive Director MSPA EA

Nikky joined MSPA in 2004, in the role of Executive Director of MSPA Europe/Africa. Her role and remit has increased significantly over the past 15 years, and her knowledge and influence have been key to the progress made by the Association during this period of time. 

The level of support and expertise that Nikky is able to provide will be invaluable if the growing ambitions and objectives of MSPA Europe/Africa are to be realised.

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