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WORKSHOP Operational Excellence - Thursday 23 March 2023

 


The Workshop Operational Excellence is scheduled to take place on Thursday 23 March 2023 - at the Steigenberger Schiphol Airport Hotel in Amsterdam, The Netherlands. 

Our March workshop event is aimed at the first 20 Senior Managers of Operational Delivery in member companies. Connect, Learn & Share with your MSPA colleagues! The event will be hosted by Rena Shaw and Monica Luciani, from the MSPA EA Board, who will bring their special energy and insight to the event, together with our MSPA EA Board Colleagues.

This is a not to be missed chance for you and your colleagues !


Programme - March 23rd, 2023


We are very pleased to announce, due to popular demand we have a brainstorming Operations Workshop - Sharing ideas to create effective solutions to;-

  • Define World Class Processes – a framework for continuous improvement
  • De-stress Operations Teams – making a happy team work brilliantly
  • Develop our Shoppers – how to get the best people and how to get the best out of them
  • Drive Excellence – and keep improving…

and as a result develop Hero Clients –turning our clients into advocates and fans.

09:45 – Welcome and Introductions 

10:00 – Workshop Operational Excellence - part 1

13:00 – Lunch

14:00 – Workshop Operational Excellence - part 2

17:00 – Closing Remarks


How to Register


Check the REGISTRATION BUTTON above to see all detail!

Prices are 275 Euros for the first attendee from a company and 225 Euros from the second. 


The Workshop Operational Excellence is a not to be missed opportunity to share best practice with your colleagues from the industry.

 

Check out the feedback from participants who already joined previous MSPA masterclass...


We are very pleased to announce, due to popular demand we have a brainstorming Operations Workshop - Sharing ideas to create effective solutions to;-


Programme - March 23rd, 2023


  • Define World Class Processes – a framework for continuous improvement
  • De-stress Operations Teams – making a happy team work brilliantly
  • Develop our Shoppers – how to get the best people and how to get the best out of them
  • Drive Excellence – and keep improving…

and as a result develop Hero Clients –turning our clients into advocates and fans.

09:45 – Welcome and Introductions 

10:00 – Workshop Operational Excellence - part 1

13:00 – Lunch

14:00 – Workshop Operational Excellence - part 2

17:00 – Closing Remarks



This is a not to be missed event, planned in Amsterdam at the Steigenberger Hotel, subject of course to pandemic conditions.


How To Register


  • Prices are 275 Euros for the first attendee from a company and 225 Euros from the second. 

The registration fee includes a full day of interactive sessions, refreshment breaks and lunch on Thursday March 23rd. Transportation and accommodation are not covered. We recommended delegates book flexible transportation tickets and accommodation can be booked with flexible cancellation terms directly at the hotels website.

  • A pre-dinner is organized for trainers and participants on Wednesday March 22nd for those who arrive early, for Euro 60,- including a set three course menu, 2 drinks and coffee/tea. 

An invoice, including an online payment possibility to pay by credit card, will be sent to you by email after receipt of your registration and when the Workshop is officially confirmed by MSPA Europe/Africa - latest 1st week of March 2023. Subject of course to pandemic conditions.


Bookings & Cancellation policy:

  • The Masterclass/Workshop Fee includes all schedules sessions, materials, 2 scheduled coffee/refreshments breaks and lunch on Thursday March 23rd, 2023. 
  • The fee excludes VAT, and any dinner, hotel & travel costs (such as accommodation).
  • Cancellation is only possible in writing and send to info@mspa-ea.org. If cancelling latest March 8th, 2023 no costs are charged; as of March 9th to March 19th, 2023 a Euro 150 will be charged per cancellation for administrative purpose. If cancelling on or later than March 20th, 2023 the full registration fee will be charged. .
  • You may always let another colleague take your place at no extra charge or cancellation fee.
  • In cases of force majeure (for example war, public unrest, close to civil war, strikes, epidemics, natural disasters) MSPA holds the right to cancel the Masterclass in full or reschedule to another date. MSPA will do there utmost to refund the registration fee in full or partly to the delegates, reduced with the cancellation costs received by third parties. Damages and costs third parties, resulting from the action of force majeure circumstances will not be compensated to delegates (like flight tickets, hotel costs, etc).
  • An invoice is send by MSPA Europe/Africa for the Masterclass fee. The invoice needs to be settled within 3 weeks after receiving the invoice.
  • When the Masterclass/Workshop is confirmed all delegates receive an official confirmation. At the time the Masterclass/Workshop will be confirmed all delegates receive information on the hotels near to the Masterclass/Workshop location to reserve a hotel room if required. Please do not reserve an hotel room before MSPA confirms the Masterclass/Workshop to you to prevent any cancellation difficulties, however the hotel do offer very flexible cancellation criterias at this time.  
  • MSPA Europe/Africa holds the right to cancel the Masterclass/Workshop if the minimum number of delegates is not reached - 12 persons.

The Workshop Operational Excellence will be organised at the
Steigenberger Aiport Hotel Amsterdam, The Netherlands.


Hotel reservations


Be advised that if your require hotel reservations you need to arrange this directly to the Steigenberger Aiport Hotel Amsterdam or another hotel, it’s NOT included in your registration fee.

To reserve your hotel room at the Steigenberger Airport Hotel Amsterdam please visit - https://www.steigenberger.com/en/hotels/all-hotels/netherlands/schiphol-oostamsterdam/steigenberger-airport-hotel-schiphol


Location


Steigenberg Airport Hotel Amsterdam
Stationsplein  ZW 951
1119 CE Schiphol Oost / Amsterdam
The Netherlands

  • It is an easy to reach hotel at the Airport Schiphol: During your stay at the hotel you can make use of a free of charge shuttle service from and to Amsterdam Schiphol Airport – located at the bus stop number A9. 
  • Directly outside the arrivals at Schiphol Airport on the right hand side; You just have to follow the yellow sign with "Hotel Shuttle Bus Stops" and you will end up at the right Bus stop, named Steigenberger.
  • Don’t forget to bring a facemask as this is needed for the transfer bus, public areas and as well within the airport.
  • It is only a 10 minute drive…. You will definitely recognize the shuttle as the name of the hotel is marked on the bus!

Their are several hotels in the area if you like to stay at a different place or....combine the event with a short stay in the city Amsterdam! 

MSPA Conference 23-25 May 2023
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