MSPA EA Conference, 21-23 May 2024

MSPA EA Conference, 21-23 May 2024


  • MSPA Members: we need your assistance; apply to be a speaker and share your experiences! 

  • Complete the Speakers Application form and join our team for the MSPA EA conference 2024 - 21-23 May, Limassol, Cyprus

MSPA EA conference team is happy to share that the 2024 conference planning is well underway!

Our conference in Portugal for 2023 was a resounding success and the programme was again highly rated, so a hard act to follow so our plan is to prepare the best ever event we can; ensuring inspirational, relevant and authentic content, great networking and above all a focus on our theme for 2024 –

Do Best What Matters Most

For our clients, our people and ourselves

Our MSPA theme for 2024 is based on feedback from our members who face many challenges and opportunities as our future evolves. 

We have seen our industry move from economic boom to recession, the impact and utilisation of the online, web and social media explosion, our global focus and obsession with Customer Experience and the increasing importance of Colleague Engagement, Product Presentation and Safety.  We have seen the importance and relevance of Privacy for customer and employees backed by legislation all around the world, and a pandemic of massive health, social and commercial impact.  A rise in cost of living, international conflict, and mixed levels of growth. 

Now we see technology as our safety line with AI to help us generate more content quickly and accurately and to help translate, convert, process and validate our data!

So with all (and we mean all!) this in mind it is now more important than ever that we:-


  • For our Clients, our People and Ourselves
  • Building Relevance and Authenticity for our services
  • Making the most of the Opportunities we have
  • Addressing the Challenges we face

Each of these dimensions will be explored at our conference, together with the connection Mystery Shopping has with other associated services that you can explore.

Register today, arrange your travel & hotel reservation!


Tuesday May 21st

10:00 - 16:00 hrs - Shopmetrics Client Meeting (by invitation only)
13:00 - 16:00 hrs - LiveShopper Client Meeting (by invitation only)
17:15 - 18:45 hrs - New to MSPA Meeting (by invitation only)
19:00 - 21:30 hrs - Welcome Reception/Dinner

Wednesday May 22nd 

09:00 - 16:00 hrs - 1st Conference Day
16:00 - 18:30 hrs - Social activities 
19:30 - 21:30 hrs - Informal Dinner

Thursday May 23rd

09:00 - 17:00 hrs - 2nd Conference Day
19:00 - 23:00 hrs - Formal Closing Dinner 

EARLY BIRD FEES until April 1st, 2024...


SCAN the QR CODE or CLICK HERE to start your registration

Registration fees & details

1 April 2024


1 April 2024


FULL TWO-day conference    
MSPA member - 1st participant from your company  €   545,-  €   670
MSPA member - 2nd participant from your company  €   495,-  €   620
MSPA member - 3rd participant from your company  €   485,-  €   605
CLIENT registration  €   545,-  €   670
NON MSPA member registration  €   745,-  €   870
ONE-day conference fees    
ONE-day registration - NON MSPA member  €   610,-  €   735
ONE-day registration - MSPA Members & Clients (*)  €   410,-  €   535
Social Activity  – Wednesday May 22nd (limited places)  €    65,-  €    65
Closing Dinner – Thursday May 23rd (limited places)  €   160,-  €   160


  • Members who prefer to register only for the Social Side Events are charged a €210,- administration fee (Non members 410) and need to pre-book at least 1 of the social dinners to make the registration complete. No access to the conference area, meeting rooms, foyer, vendor area and social events that are not pre-booked are included. 

  • FULL two-day conference fees are including attendance of the conference, Welcome reception & Dinner on Tuesday May 21st, informal dinner on Wednesday May 22nd, coffee/tea breaks & lunches during the 2 main conference days, access to the Mobile Event App and all conference material.

  • ONE-day conference fees (*) are including attendance of the conference, informal dinner on Wednesday May 22nd, coffee/tea breaks & lunches during 1 conference day, access to the Mobile Event App and all conference material. However excluding the Welcomes Reception/Dinner Tuesday May 21st. Of course you can register separately for the Welcomes reception/Dinner.

  • Booking Terms and Conditions

The MSPA is at the centre of the Mystery Shopping & Customer Experience industry. With over 450 member companies worldwide we measure the quality of customer service given by more than 100.000 companies around the globe. The MSPA is the association of professional companies whose goal is to improve and stimulate the acceptance, performance, reputation and use of mystery shopping and associated services.

Discounted rates until April 1st, 2024...




St. Raphael Resort & Marina ***** Limassol, Cyprus

The St. Raphael Resort & Marina is a 5* resort hotel in Limassol, Cyprus, situated on perhaps one of the finest and largest Blue Flag accredited beaches on the outskirts of the lively cosmopolitan city of Limassol. 

With a total of 272 rooms throughout the Resort and a large conference area, the St. Raphael Resort & Marina offers numerous facilities like several restaurants, bars, fitness centre, water sport facilities and two pools. In the Serinity Spa you can find a relaxed and relaxing atmosphere that invites you to a unique sensory experience.

The St. Raphael Resort & Marina manages all hotel reservations directly, please contact the hotel directly in case you have any questions; Reservations Department; | +357 25 834309 or +357 25 834339..

Hotel Reservations

A limited number of rooms have already been blocked for MSPA guests at a special rate which is available until April 1st, 2024! After this date rooms are only available on request and the special MSPA rate is not guaranteed!

Important BOOK NOW - It is high season in Cyprus in May, don't wait and confirm your hotel reservation as soon as possible as usually the conference hotel is fully booked during the MSPA EA conference.

  • CLICK HERE to make your hotel reservations online
  • Or use the general website of the conference hotel -  and press BOOK NOW and include mspagroup as PROMO CODE at the right side of the online form to receive the special group rate for MSPA (discount rate available until April 1st, 2024).
  • Single room Euro 180 per night / Double room Euro 220 - Room rates include: breakfast, all taxes, safe in the room, use of indoor and outdoor swimming pool and sun bed at the swimming pool area, free use of fitness center, free Wi-Fi in all public areas of the hotel. Rates will be available only to conference delegates. A choice of room types and Twin or Double bed requests are available, details of rates and all options can be found at the online hotel reservation form..
  • A credit card number will be required to the attendees in order to guarantee your booking. A payment link will be sent to the guests 10 days prior to arrival for the payment of the full amount (from the email address If cancelled between 10 and 3 days prior to arrival, 1 night will be charged as cancellation fees and the rest of the amount will be refunded - Hotel booking and cancellation conditions - St Raphael Resort and Marina.



Limassol, Cyprus

Situated in the eastern Mediterranean, the beautiful island of Cyprus is an interesting mixture of western European culture with a touch of the East thanks to its location close to Africa and Asia. Cyprus is a relatively small island but it is packed with fantastic beaches and resorts, ancient history including Greek and Roman remains and Greek mythology. Limassol stretches between two of the most spectacular archaeological sites in Cyprus which are built on cliff tops offering spectacular views over the sea – the ancient city-kingdoms of Amathous to the east and Kourion to the west.

The nearest airports are Larnaca Airport and Paphos Airport

Limassol is situated in an ideal location between the two international airports of the island. Larnaca airport is approximately half an hour from the hotel while transfer time from Paphos airport is approximately 45 minutes. Flights into either of these airports from many destinations are easily attained and having the choice of both arrival airports makes it easier to find a flight that suits you. Direct flights available from Athens, Paris, Prague, London, Tel Aviv, Vienna, Zurich, Budapest, Amsterdam, Warsaw, Rotterdam, Dubai, Belgrade, Munichand many more cities.

Flight Connections is an easy tool to check out flights and airline companies. Stay flexible and arrange your travel to Cyprus with a flexible ticket for your travel!

Transfer from and to the Airport

Taxi stand is available right in front of the airport; easy and enough taxis available. 

As well a transfer can be pre-ordered via We checked it out and it works really easy and good, and they offer private taxi transfer or a shuttle service that drives from the airport to the different hotels and resorts.


We thank all sponsors for their support

VENDOR sponsor


Become a sponsor

Download all details of the sponsor packages 2024 and an order form as here!

The MSPA is at the centre of the Mystery Shopping & Customer Experience industry. With over 450 member companies worldwide we measure the quality of customer service given by more than 100.000 companies around the globe.

As a sponsor of the MSPA Europe/Africa conference in Cyprus you would receive a unique opportunity to demonstrate your dedication to improving customer service levels and to show your support and engagement in the mystery shopping industry. We expect 250-300 mystery shopping & customer experience providers presidents, CEOs and executives from multi-national companies to be present.

The opportunity that we offer is for you to raise your corporate profile as an MSPA conference sponsor. Apart from a wide variety of valuable benefits including recognition and participation at the MSPA conference and events, you will have a chance to network directly with the leading names in the mystery shopping industry. You may select from different levels of sponsorship participation, all providing enhanced exposure of your products and services, and choose the one that's right for you. 

Why not gain the most exposure for your marketing by completing the corporate sponsorship form and sending it to us?  You will not regret it!

If you need any additional information regarding sponsorship, please contact Nikky Alkemade, Executive Director MSPA, at or 


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