MSPA Forum | 15 & 16 November 2023 | Rome, Italy
INAUGURAL MSPA EA FORUM 2023
The Forum 2023 in Rome is fully booked - there is a possibility for you to still register and you will be included to the reservelist. In case of vacancies you are contacted. As well a new date in 2024 will be announced soon.
We are delighted to announce our first ever Executive Forum for Business Leaders in the Mystery Shopping Industry in Europe and Africa. If you are the CEO, MD or owner of a member company striving to continue to deliver excellence in every quarter you will be familiar with the challenges and opportunities we now face.
You will know most of the questions and some of the answers - and so will others - so our challenge is a simple one, to fill in the gaps. We invite the first 15 leaders to apply to join us and Connect, Learn and Share in Rome in November. The programme is simple, interactive, and informal, starting with a little pre-work to help each Forum member appraise their business, then a day and a half of interaction following a Balanced Scorecard based on:-
OPERATIONAL EXCELLENCE
Does your business deliver? Do you know and are you ready for the next challenges?
PEOPLE AND PARTNERS
Are they with you? Are you supporting them?
PROPOSITION AND CLIENTS
Are you clear about your value proposition? Are you connected with your clients, and do you help them grow?
STAKEHOLDER RETURN
Do you deliver for your shareholders, your people and your community?
After the Forum we will follow up and see how things progress and stay connected.
Confirm you place and apply!
Space is limited and we already have expressions of interest from many people so we invite you to apply by clicking here or the button above – venue will be announced shortly, we are planning to go to Rome for our first event.
To join the programme, we ask a fee of 950 Euros, reduced to 850 Euros for all those that confirm by 1st August 2023. This will include a day and a half of interaction, pre-evaluation and follow-up. Refreshments, lunches on both days and dinner on Wednesday evening are included within the fee.
Nigel Cover, (MSPA EA Governor and Consultant) and Nikky Alkemade (MSPA Executive Director) will facilitate the event and we hope to be joined by MSPA friends who share our collective desire to connect, learn from each other and share their experiences.
I hope to see you there!
Vaclav Sojdel
President MSPA EA
FORUM AGENDA
PRE EVENT INPUT | CREATE A SCORECARD | WHERE ARE YOU NOW?
DAY ONE
- Welcome and Introductions
- Session One – CREATING OPERATIONAL EXCELLENCE
- Lunch
- Session Two – PEOPLE – OUR MOST IMPORTANT ASSET
- Informal networking Dinner
DAY TWO
- Session Three – CLIENTS AND SECTORS, WHERE NOW, AND NEXT
- Wrap Up – CREATING PRIORITIES AND ACTIONS
- Lunch
FOLLOW UP ONLINE MEETING | HOW THINGS PROGRESS | STAY CONNECTED
APPLICATION INFORMATION
The Forum 2023 in Rome is fully booked - there is a possibility for you to still register and you will be included to the reservelist. In case of vacancies you are contacted. As well a new date in 2024 will be announced soon.
Space is limited and we already have expressions of interest from many people so we invite you to apply by clicking here or use the button above – venue will be announced shortly, we are planning to go to Rome for our first event.
Registration fee 950 Euros, per person
Confirm your attendance by August 1st and receive a Euro 100 discount!
This will include a day and a half of interaction, pre-evaluation and follow-up. Refreshments, lunches on both days and dinner on Wednesday evening are included within the fee.
Booking and cancellation conditions:
- The MSPA Forum includes all scheduled sessions, materials, coffee/refreshments breaks and lunch on Wednesday November 15th and Thursday November 16th, 2023, as well an Informal Dinner on Wednesday November 15th.
- The fee excludes VAT, and hotel & travel costs (such as accommodation).
- Cancellation is only possible in writing and send to info@mspa-ea.org. If cancelling latest October 1st, 2023 no costs are charged; as of October 2nd, 2023 a Euro 350 will be charged per cancellation for administrative purposes. If cancelling on or later than October 15th, 2023 the full registration fee will be charged.
- In cases of force majeure (for example war, public unrest, close to civil war, strikes, epidemic, natural disasters) MSPA holds the right to cancel the Forum in full or reschedule to another date. MSPA will do there utmost to refund the registration fee in full or partly to the delegates, reduced with the cancellation costs received by third parties. Damages and costs third parties, resulting from the action of force majeure circumstances will not be compensated to delegates (like flight tickets, hotel costs, etc).
- An invoice is send by MSPA Europe/Africa for the Forum fee. The invoice needs to be settled within 2 weeks after receiving the invoice and can be paid online or by bank transfer.
- When the Forum is confirmed all delegates receive an official confirmation. At the time the Forum will be confirmed all delegates receive information on the hotels near to the venue to reserve a hotel room if required. Please do not reserve an hotel room before MSPA confirms the Forum to you to prevent any cancellation difficulties, however most hotels do offer very flexible cancellation criteria's at this time.
- MSPA Europe/Africa hold the right to cancel the Forum if the minimum number of delegates is not reached - 12 persons - latest first week of October, 2023.
