As promised in Belgrade, I am writing to keep you informed of the Association’s plans for the next 12 months, to help you identify and realise opportunities that will help you benefit more fully from your membership.
I would like to use this opportunity to thank you for your contribution to a very successful conference; a conference which most certainly delivered on the key objectives of location, venue, content, networking, and of course…socialising!
We are continually surrounded by challenges that seem to arrive faster and with more magnitude than ever before. Political, economic, social and technological challenges are everywhere; it has recently been...
A new General Data Protection Regulation (GDPR) will apply from 25 May 2018 - giving us just one more year to prepare. Penalties for non-compliance are significant with fines of up to 4% of worldwide turnover or €20 million/£15 million. This regulation will affect us all, and the way we do business. Will you be ready
Customer Experience is now the key battleground for consumers’ purses and wallets – 89% of companies surveyed by leading analyst Gartner this year say that CX will be be their primary basis for competitive differentiation.
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