We are pleased to provide you with an essential piece of guidance that provides recommendations of the protocols and measures members should apply when conducting face to face mystery shopping in the current period.  It provides important elements to help protect clients and their staff and shoppers from infection and transmission.

This document is based on a compilation of known advice from a variety of markets and is designed to help you give assurance to your colleagues, clients and shoppers.  We recognise that things are changing quickly everywhere and would welcome feedback on contents and any additions.

The full document "Protocols for Face-to-Face Mystery Shopping during the COVID-19 period" can be found by clicking here.