MSPA EA - PODCAST

April 18, 2024

PODCAST – MSPA EA Membership Benefits & the Mystery Shopping Landscape with Andy Firth Read more

MSPA Guide to Mystery Shopping

April 12, 2024

Welcome to our Guide aimed directly at all users of Mystery Shopping, and providers and their employees. Read more

A focused approach towards increasing sales and footfall using Mystery shopping

February 27, 2024

FUEL RETAIL SECTOR,  AFRICA - The client, a global player in the petroleum industry, has been running an ongoing CX Measurement programme (Mystery shopping & Audits) for several years Read more

Hospitableness - How to Keep Your Customers Coming Back!

February 13, 2024

After a recent restaurant experience that left me wanting, I got thinking about the difference between ‘customer service’ and... Read more

Congratulations - Elite Member Status 2024

February 02, 2024

We are delighted to announce the success of the initiative in its 9th year, as many members applied for Elite Member Status 2024. Read more

How to increase employee satisfaction and reduce fluctuation

February 01, 2024

One word that we as managers are going to come across sooner or later, no matter what job we have, what company we work for and what responsibility we have, is fluctuation. Read more

This one tool will expose bad mystery shopping companies

January 22, 2024

Mystery Shopping is a service that is hard to understand. On the surface, it seems simple... Read more

SMILING REPORT: submit your data for 2023!

January 03, 2024

Don't wait, join and submit your Smiling Report Survey data 2023 now - deadline extended 15th FEBRUARY, 2024! Read more

Call FOR CONFERENCE SPEAKERS 2024

January 01, 2024

STEP UP NOW! Apply to be a speaker and share your experiences!.....21-23 May, 2024 - Limassol, Cyprus - MSPA EA Conference Read more

MSPA Hub Event - 15 December 2022 - RECORDING

December 15, 2023

Watch and listen to the recording of the final Hub Event of 2023! Read more

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