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The MSPA Hub - First Event - 29th January 2021

Hi Everyone!
 
Following the success of our OnAir Virtual Conference we are going to keep opening channels for us to Connect, Learn and Share.

Why are we doing this?  The HUB will be the place for all employees from MSPA EA member companies to join in with the MSPA -  for free -  to all members and their teams. Hub events will continue throughout the year as an additional benefit for our members; most Hub webinars and network activities during the year are free of charge and some events and workshops will be paid and you are asked to register separately.

The HUB is for everyone - owners, new business getters, account managers and operational team members to stay in touch and find our more. 

We will be opening the HUB (OnAir) portal again at 10:30am Amsterdam time on Friday 29th January 2021. 

This first HUB EVENT is FREE of CHARGE to all MSPA EA Members and their staff:

  • WELCOME to New Members and New staff within your company
     
  • Session 1 - NEW MEMBER/STAFF SESSION - An Introduction to the MSPA for New Members or New staff - Hosted by Luis Duarte MSPA EA Vice President and Cristiani Oliveira MSPA Board Member
     
  • Session 2 - WELCOME & INTRODUCTION by Stefaan Vandroogenbroeck, President of MSPA EA
     
  • Lunch & Networking
     
  • Session 3 - GENERAL MSPA EA SESSION -  Updates from your MSPA team, Hosted by Stefaan
     
  • NETWORKING – Open forum

As is our style, it will not all be work, there will be chances to socialise as well! 

MSPA EA members and all their staff will be granted free access to The Hub when registering using an email address connected to the domain name of their company (@company.com). 

Keep the date in your diary for January 29th 2021 and watch this space for even more Hub events in 2021. 

Back to overview
Stefaan Vandroogenbroeck

Stefaan Vandroogenbroeck

Founder ToplevelServices 
President MSPA EA

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Luis Duarte

Luis Duarte

Vice President MSPA EA
General Manager at MORE Results

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Cristiani Oliveira

Cristiani Oliveira

Mystery Shopping Director at Intercampus
Board Director MSPA EA

Read more

Friday January 29th, 2021

11:15 - 11:30 hrs

Welcome to New Members and New staff within your company

Cristiani Oliveira

11.30 - 12.30 hrs

OPEN SESSION - An Introduction to the MSPA EA for New Members or New staff within your company.

Hosted by Luis Duarte MSPA EA Vice President and Cristiani Oliviera MSPA Board Member.

Luis Duarte

Hosted by Luis Duarte MSPA EA Vice President and Cristiani Oliviera MSPA Board Member.

Luis and Cris will run an open session for all new members, or any existing member if they wish to attend or send team members new to the MSPA.

  • This will cover how the MSPA can help you improve your personal and business lives through
  • Connecting with new business opportunities and partnerships
  • Learning about Mystery Shopping specific ethics, standards, guidelines, best practices, legislation and of course market trends.
  • Sharing ideas and case studies

Free and open to all, helping you navigate through all the MSPA has to offer and the resources available to our members in Europe and Africa.

12.45 - 13.15 hrs

Welcome & Introduction HUB

Stefaan Vandroogenbroeck

Updates and news. 

13.15 - 14.00 hrs.

NETWORKING – Lunch

Take a break for lunch or hangout with friends in the Hub

Take a break for lunch or hangout with friends in the Meeting Hub

14:00 - 14.45 hrs

GENERAL SESSION -  Updates from your MSPA team, Hosted by Stefaan

Stefaan, Nigel and Nikky bring you all up to speed on our plans for 2021 – watch this space!

Stefaan Vandroogenbroeck

Stefaan, Nigel and Nikky bring you all up to speed on our plans for 2021 – watch this space!

15:00 - 16.00 hrs

NETWORKING – Open forum

A chance for you all to meet in impromptu or organised meetings with colleagues that speak your language!

A chance for you all to meet in impromptu or organised meetings with colleagues that speak your language!

Registration - who is invited to register?

Only MSPA EA members and all their staff will be granted free access to The Hub. When registering please use an email address connected to the domain name of your MSPA EA member company (@company.com). All registration will be checked before access is confirmed prior to the first Hub event on January 29th, 2021. MSPA EA reserves the right to remove any registrations received that cannot be connected to a MSPA EA Member company without notification to the person who registered.

You only need to register once to receive access for the entire 2021; prior to the Hub event you will receive your personal login details to access the Hub and you will be able to attend all free activities and events MSPA EA organizes in 2021. Paid conferences, master classes and workshops will run in the Hub as well, however you will be asked to register separately for these events and agree to the fees applicable.

Use the REGISTRATION button above to start your registration for the Hub.

An exception to the above are individuals who received a personal guest invite to attend one of the MSPA Hub events. They will be granted access to the Hub for 1 specific event and login will be deactivated afterwards.

Stefaan Vandroogenbroeck

Stefaan Vandroogenbroeck

President MSPA Europe/Africa, Founder ToplevelServices

Stefaan Vandroogenbroeck - President MSPA Europe/Africa, Founder ToplevelServices

Stefaan is an expert in the field of Mystery Shopping and Customer Service Relations. During his early career, he successfully created and managed three different contact centers in Belgium and the Netherlands. During the last 8 years he has established himself as an expert in the creation and ongoing management of Mystery Shopping and Market Research projects.  He has also qualified as a trainer/coach during this time.

It was whilst working as a Contact Center Manager that Stefaan discovered the value of using Mystery Shopping techniques. He was so motivated by this experience that he moved across to work for a Belgian Mystery Shopping company.

After three successful years as part of the Mystery Shopping world Stefaan was promoted to the role of Associate Director, and such was his passion for his work that he decided to set up his own company in Lille in early 2010. 

Stefaan's strong background and extensive experience in his field of operation, together with a continuous and infectious enthusiasm, has helped ensure that together with his skillful team, he will continue to drive local and European Mystery Shopping projects to a successful conclusion for his clients.

As a member of the MSPA European & African Board, Stefaan continues to work with expertise and passion for Education & Accreditation as President.

  

Luis Duarte

Luis Duarte

Owner MORE by Pentaudis

Luis Duarte is a graduate in Hotel Management and founded MORE Results in 1998, having previously worked in Management positions in Hotels & Tourism and in Retail, in Portugal, Germany and England. His work experience was gained working for Accor, Sheraton and Lidl. Currently Luis heads a team of 17 dedicated professionals that are focused on helping their clients improving their customer experiences. Pentaudis is split into two Business Units – Mystery Shopping and Market Research & Data Analytics – and offers within these units various management tools, that are used in line with the client’s specific goals. Luis is very involved with the internal and external clients and one of the areas he is responsible for delivering results is Innovation. In his free time Luis likes to spend time with family & friends and to practice sports, specially Bootcamp, and reading, reading, reading!

  

Cristiani Oliveira

Cristiani Oliveira

Mystery Shopping Director at Intercampus

Cristiani Oliveira was appointed as Mystery Shopping Director at Intercampus, Portugal, in 2011.

With over 25 years of professional experience, Cristiani has worked in diverse areas, such as logistics, insurance, banking and metallurgical industry. Originally from Brazil, Cristiani has been living in Europe since 2001, working in the fields of Marketing Research, Mystery Shopping and Customer Experience Management. With an education background in management, Cristiani also has training in Entrepreneurship, Communication and Public Relations. 

Cristiani joined MSPA Europe/Africa (Mystery Shopping Professionals Association) as a Director in 2007, became Vice President in 2009, President in 2010/2011 and is currently a Director and a Trainer for the Association. Since 2018, Cristiani is also Vice President of APODEMO (Portuguese Association for Market and Opinion Research Companies). 

Cristiani contributes frequently to various publications and is a frequent speaker in national and international conferences, lecturing on topics such as Mystery Shopping, Marketing Research, Customer Experience Management, Human Resources and Corporate Communication. In her free time, Cristiani loves traveling with her husband and 3 small daughters, cooking and coding. 

   

ISC-CX
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