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MASTER CLASS - Survive and thrive... growing your business in changing economies - Friday October 22nd 2021

 


"Survive and thrive... growing your business in changing economies"  


Hosted by Luis Duarte Director and Václav Šojdel, with support from Nikky Alkemade

Date: Friday October 22nd, 2021
Time: 10:30 - 13:30 hrs (GMT+2)


This Masterclass is a not to be missed opportunity to share best practice with two leaders from the MSPA.


We will share and explore how to flex and pivot your proposition to meet the challenges we face today - developing powerful and sustainable actions to keep you going forward.

Led by Vaclav from the Czech Republic and Luis from Portugal, they will show you how to power through for a new future.  Book early as space is limited to 20, at an earlybird price of 35 euros per attendee (MSPA members rate).  

This session is not to be missed and available on a first come first served basis!  But only for those who whant to fully engage, take part with cameras on and learn!


How To Register


EMAIL NIKKY NOW and reserve your place - send your name, email address and "Registration MSPA Master Class 22 October" to nikky@mspa-ea.org to register and keep the date in your diary for October 22nd 2021!

Members registration rate: 35 Euros (an invoice is send to you after receipt of your registration)


Check out the feedback from participants...

 

 

Luis Duarte

Luis Duarte

General Manager at MORE Results
Vice President MSPA EA

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Václav Šojdel

Václav Šojdel

Country Manager at Market Vision
Board Director MSPA Europe/Africa

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Nikky Alkemade

Nikky Alkemade

Executive Director MSPA EA

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Luis Duarte

Luis Duarte

Owner MORE by Pentaudis

Luis Duarte founded More Results – a Market Research & Insights Agency - in 1998, having previously worked in Management positions in Hotels & Tourism and in Retail, in Portugal, Germany and England. Currently Luis heads a team of dedicated professionals that are focused on helping their clients improving their customer experiences. Luis is very involved with the internal and external clients and one of the areas he is responsible for delivering results is Innovation. When it comes to Customer Experience his motto is “The answer is Yes – Which is the Question ?”.

  

Václav Šojdel

Václav Šojdel

Country Manager at Market Vision - Czech Republic

Václav works as Country Manager at Market Vision Czech Republic. Market Vision is a research agency that closely focuses on Mystery Shopping, Customer and Competitive Intelligence. Their motto: "We transform information into business. We help our clients to better know their market and to improve their relationship with their customers in order to increase their sales figures."

He is a graduate economist. His passion for research first appeared during his studies at the university, when he began to devote himself to large-scale domestic and international projects in the field of competitive telecommunication intelligence, working mainly for T-Mobile.

In the area of Mystery Shopping, Václav has been specializing in automotive and telecommunication sector, where he acquired extensive knowledge. His great interest, in favor of the maximum satisfaction of clients, is, in particular, to fully utilize the potential of audio or video recordings, especially for subsequent individual training or coaching of employees. Another area that he is constantly developing for his clients is the use of Mystery Shopping for price, competitive and benchmark sector analysis.

Václav occasionally publishes and lectures in specialized periodicals on the collection of customer feedback and competition monitoring in the Czech Republic. He successfully participated in the launch of one of the first start-ups in the area of "self-assessment schemes" in the Czech Republic called Ohodnot.cz.

About his career relationship with Mystery Shopping and Customer Experience he sometimes says: „Who else should be involved in Mystery Shopping industry than anybody from „Check“, sorry Czech Republic.

   

Nikky Alkemade

Nikky Alkemade

Executive Director MSPA EA

Nikky joined MSPA in 2004, in the role of Executive Director of MSPA Europe/Africa. Her role and remit has increased significantly over the past 15 years, and her knowledge and influence have been key to the progress made by the Association during this period of time. 

The level of support and expertise that Nikky is able to provide will be invaluable if the growing ambitions and objectives of MSPA Europe/Africa are to be realised.

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