Registration Fees

Early Bird fees extended until May 6^th, 2022!

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  The above fees are per person, in EURO and excluding VAT. Dutch VAT will be applied to all customers located in The Netherlands. The reversed charged principle will be applied for European customers that provide us with a valid VAT number. All customers outside of the European Union are exempt from VAT.
   
• The FULL two-day conference fees are including attendance of the conference, Welcome reception & Dinner on Tuesday June 7^th, informal dinner on Wednesday June 8^th, coffee/tea breaks & lunches during the 2 main conference days and all conference material.
   
• The ONE-day conference fee is excluding the Welcomes Reception/Dinner and including the Informal Dinner on Wednesday June 8^th. Of course you can register separately for the Welcomes reception/Dinner.

Booking terms and Conditions

• Prices are per person, in Euro's. Participants will be sent an invoice which must be paid before the conference starts.
• Cancellation is only possible in writing. No costs if cancellation is received before May 6th, 2022; Cancellation between May 6th and May 31st 2022 a Euro 75 will be charged per cancellation for administrative purposes. If cancelling after May 31st, 2022 the full registration fee will be charged.
• In the event of cancellation due to a positive corona infection for a delegate, no cancellation costs will be charged when the cancellation even if received after May 6th up to the days of conference.
• In the event of cancelling your registration a colleague could always attend the conference in your place.
• In the event of force majeure (for example war, public unrest, close to civil war, strikes, epidemics, natural disasters) MSPA holds the right to cancel the conference in full or reschedule to another date. MSPA will do there utmost to refund the registration fee in full or partly to the delegates. Damages and costs third parties, resulting from the action of force majeure circumstances will not be compensated to delegates (like flight tickets, hotel costs, etc) by MSPA. MSPA holds the right to cancel or reschedule the live conference to a virtual conference subject to pandemic conditions, of course in connection to different registration fees and conditions.
• The registration fee for the full conference includes registration for the conference on 8 & 9 June, 2022, all materials and scheduled food functions; reception/dinner 7/6/2022, informal buffet dinner at the International Hotel, Casino & Tower Suites on 8/6/2022, coffee & tea, lunches. (Exception; the Welcomes Reception/Dinner on June the 7th is NOT included for the ONE day participants).
• Other Optional events; Conference Dinner Event on June 9h, 2022 and additional tickets to the social events are not included in the main conference fee and will need to be pre-registered via MSPA Europe/Africa (Online registration form) and are charged for an additional fee.
• An invoice is send by MSPA Europe/Africa for the Conference fees. The invoice needs to be settled within 3 weeks after receiving the invoice.

The conference location as well as official conference hotel is the INTERNATIONAL Hotel, Casino & Suites (5*) in Varna, Bulgaria. They provided:

• A wide choice of room types!
• Excellent flexible booking conditions for MSPA quests!
• Currently a green certificate is required by all guests upon check-in to use the hotel’s services! 
• Staff are tested daily before entering the hotel!
• PCR & antigen tests available at Hotel Casino INTERNATIONAL!

BOOK NOW - To make sure you can reserve your room today. Remember you can cancel or change your reservation without costs up to 6 days before arrival! A limited number of rooms have already been blocked for MSPA guests at a special rate which is available until May 6th, 2022! After this date rooms are only available on request and the special MSPA rate is not guaranteed!

PLEASE USE THE HOTEL DISCOUNT BOOKING CODE - MSPA2022 - include this at the top of the hotel form at the "booking code" option.

Hotel Rates & Flexible Booking Conditions

The International Hotel, Casino & Tower Suites manages all hotel reservations directly, please contact the hotel reservations department directly in case you have any questions at; reservations@interhc.com.

• Several different types of rooms are available, for prices please check the reservation form at https://internationalhotelcasino.reserve-online.net
• Please use the DISCOUNT BOOKING CODE - MSPA2022 - include this at the top of the hotel form at the "booking code" option.
• A credit card number will be required to the attendees in order to guarantee their booking. Тhe guests credit card is pre- authorised for the total amount of the booking 15 days before arrival to guarantee the hotel reservation.

* All rates are per room, per night, in EURO and include VAT, accommodation, buffet breakfast 07:30-10:00 at the main restaurant, safe in the room, use of indoor and outdoor swimming pool and sun bed at the swimming pool area, free use of fitness center, free Wi-Fi in all public areas of the hotel. The price of the Executive room includes access of Executive Lounge and included services. Rates will be available only to conference delegates. Why not extend your stay for a few days before or after the conference?

IMPORTANT RESERVE YOUR ROOM NOW

INTERNATIONAL Hotel Casino & Tower Suites offers flexible booking conditions to MSPA connected hotel reservations to make it possible for you to arrange your reservation with only a little risk in the event of cancellation or chang

Direct booking (participants) cancellation policy: 

• Room may be cancelled without any charge up until 7 days prior to their arrival.
• In the event of cancellation within 6 and 3 days of arrival - the hotel reserves the right to charge the full confirmed rate for one night's stay,
• In the event of cancellation within 2 to 0 days of arrival - the full confirmed rate for the full stay.
• In the event of a positive Corona infection of the guest before arrival, cancellation of your room reservation is without cost, even on the day of arrival if you make available a copy of your test result.

Don't wait and reserve your hotel room immediately! 

International Hotel, Casino & Suites - Varna, Bulgaria

The 5 star INTERNATIONAL Hotel Casino & Tower Suites is situated only meters from the beach of Golden Sands, Bulgaria and 17 km from Varna city center. The hotel features 18 floors of luxury accommodation, the largest conference and events space in Eastern Bulgaria, a modern spa center, numerous themed restaurants and shopping outlets, and a vibrant beach-style casino.

The property features a mix of 325 deluxe, superior rooms and suites, with stunning park and sea views. Guests can enjoy our extensive Spa services, 24-hour Casino access and entertainment, dedicated Concierge team, Shopping center, Kids Club, Wi-Fi and complimentary car-park facilities, guaranteed to make your stay magnificent and memorable.

In the ONLINE hotel reservation tool an option is included were you can select the room type and as well check out the rates of the other room types as mentioned above.
 

Bulgaria’s third city and maritime capital, Varna is the most interesting and cosmopolitan town on the Black Sea coast. A combination of port city, naval base and seaside resort, it’s an appealing place to while away a few days, packed with history yet thoroughly modern, with an enormous park to amble round and a lengthy beach to lounge on. In the city centre you’ll find Bulgaria’s largest Roman baths complex and its finest archaeological museum, as well as a lively cultural and restaurant scene.

Learn a bit more about its culture in a friendly manner  https://www.claimcompass.eu/blog/tips-visit-bulgaria/ or http://uncontainedlife.com/why-visit-varna-bulgaria-beach-city-balkans/ or https://www.thecrazytourist.com/15-best-things-varna-bulgaria/

The nearest airport is Varna Airport (VAR).

Direct flights to Varna, Bulgaria are available from major European cities and from even more with only one stop - prices of flights are very reasonable and between Euro 80 to Euro 250 depending on where you are flying from. We would advice you to book a flexible or refundable ticket.

• Start by checking https://wizzair.com or search fro direct flights to Varna on Google.....
• Flightsconnections is an easy tool to check out flights and airline companies - https://www.flightconnections.com/
• Sofia Airport has 4 daily national direct flights to Varna, definitely a great alternative in case you do not have a direct flight to Varna. Check the website of Bulgaria Air
• Burgas Airport is only 75 km (1/1,5 hour by car) away from Varna

Transfer from and to the Airport

• Arrange a private transfer directly at the International Hotel, Casino & Tower Suites - you can include this to your hotel booking ( Euro 30 - on way for maximum 3 persons) and present your flight details latest 24 hours before arrival. 
• Taxi stand is available right in front of the airport - +/- Euro 30 one way 
• A private transfer can be pre-ordered via https://www.rideways.com/ or https://www.taxi2airport.com/en We checked it out and both transfer options work really easy and good! A one-way transfer, a private taxi, from the airport to the hotel is about Euro 25,- for maximum 3 persons (otehr possibilities available). 

International Hotel, Casino & Tower Suites

Front Beach Alley, Golden Sands

Golden Sands, Bulgaria

http://www.hotelcasinointernational.com/

We thank all sponsors for their support.

ELITE sponsor

 
https://www.shopmetrics.com/                                                     http://researchmetrics.com  

VENDOR sponsor

Become a sponsor

Download all details of the sponsor packages and an order form as here!

The MSPA is at the centre of the Mystery Shopping & Customer Experience industry. With over 450 member companies worldwide we measure the quality of customer service given by more than 100.000 companies around the globe.

As a sponsor of the MSPA Europe/Africa conference in the Varna, Bulgaria you would receive a unique opportunity to demonstrate your dedication to improving customer service levels and to show your support and engagement in the mystery shopping industry. We expect 250-300 mystery shopping & customer experience providers presidents, CEOs and executives from multi-national companies to be present.

The opportunity that we offer is for you to raise your corporate profile as an MSPA conference sponsor. Apart from a wide variety of valuable benefits including recognition and participation at the MSPA conference and events, you will have a chance to network directly with the leading names in the mystery shopping industry. You may select from different levels of sponsorship participation, all providing enhanced exposure of your products and services, and choose the one that's right for you. 

Why not gain the most exposure for your marketing by completing the corporate sponsorship form and sending it to us?  You will not regret it!

If you need any additional information regarding sponsorship, please contact Nikky Alkemade, Executive Director MSPA, at nikky@mspa-ea.org or europe@mysteryshop.org