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- ETHICS & STANDARDS DOWNLOADS

MSPA Guidelines for Mystery Shopping

  • MSPA Guidelines - applicable in Europe/Africa & Asia/Pacific Regions -  download pdf
  • MSPA Guidelines - applicable in Americas Region - download pdf

For MSPA Member companies

  • Ethics commitment for members - download pdf
  • Common Codes of Professional Standards and Ethical Conduct (adopted 19 September 2018) download pdf
  • Enforcement : MSPA Violations and the Unified Dispute Resolution Process for MSPA members (adopted 9 December 2021) - downlo ad pdf
  • Access here the current COVID-19 Protocols for Face-to-Face Mystery Shopping fieldwork in Mystery Shopping - download pdf (French Download pdf)

Translated versions of the Code of Professional Standards and Ethics for MEMBERS
Italian / Dutch / German Portuguese / Spanish / French / English / Estonian / Danish / Latvian / Lithuanian
Polish / Russian / Croatian / Greek Arabic


For Mystery Shoppers

  • Code of Professional Guidelines and Ethics Agreement for SHOPPERS - download pdf
  • Enforcement : violations by Certified Shoppers - download pdf
  • Access here the current COVID-19 Protocols for Mystery Shoppers - download pdf (French Download pdf)

Translated versions of the Code of professional Standards and Ethics Agreement for SHOPPERS
Italian / DutchGerman / Portuguese / Spanish / French / English / Estonian / Danish / Latvian / Lithuanian  Polish / Russian / Croatian / Greek Arabic

MSPA E-Learning for Shoppers & Employees!
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